{"id":9364,"date":"2021-02-11T14:23:04","date_gmt":"2021-02-11T14:23:04","guid":{"rendered":"https:\/\/www.assomarmomacchine.com\/news\/servizio-di-video-comunicazione-collaborativa-nuova-partnership-tecnica-associativa-con-bandyer\/"},"modified":"2021-04-14T15:27:28","modified_gmt":"2021-04-14T15:27:28","slug":"servizio-di-video-comunicazione-collaborativa-nuova-partnership-tecnica-associativa-con-bandyer","status":"publish","type":"post","link":"https:\/\/www.assomarmomacchine.com\/en\/news\/servizio-di-video-comunicazione-collaborativa-nuova-partnership-tecnica-associativa-con-bandyer\/","title":{"rendered":"Collaborative Video Communication Service: the associations\u2019 new technical partnership with BANDYER"},"content":{"rendered":"\n<p>The pandemic has had heavy impact on a number of\nprocesses connected with international mobility and the ability to travel, in\nsome cases making impossible work such as <strong>onsite\ninstallation, testing and maintenance, and receiving customers on company\npremises.<\/strong><\/p>\n\n\n\n<p>In this general context, however, <strong>video-collaboration technology is assuming a fundamental role<\/strong>,\nmaking it possible to adopt innovative remote solutions for assisting\ncustomers, operators and employees.<\/p>\n\n\n\n<p>Because of this, and to offer opportunities to utilize\nthis high-added-value service in this context, we are pleased to inform you\nthat <strong>Confindustria Marmomacchine<\/strong> has\nsigned a new <strong>technical partnership\nagreement <\/strong>with <strong>Bandyer<\/strong>, a\nspecialized company able to provide a <strong>(collaborative)\nvideocall service based on the WebRTC protocol that makes contact between a\ncompany and any interlocutor (customer, operator, prospect, maintainer,\nassisted) simple and fast<\/strong> and can be used with any device: <strong>web, mobile and smart glasses, without\nhaving to install external equipment.<\/strong><\/p>\n\n\n\n<p><strong>Bandyer <\/strong>is, in fact, <strong>the only Italian company certified by\nGoogle<\/strong> able to offer <strong>collaborative\nvideocalls integrated into Google Glass<\/strong>.<\/p>\n\n\n\n<p>Furthermore, by getting <strong>video-communication cloud services directly from browsers there can be\nvertical integration into all corporate platforms and mobile apps, implemented\nthrough devices such as Google Glass or similar.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"575\" src=\"https:\/\/www.assomarmomacchine.com\/wp-content\/uploads\/2021\/02\/News_Partnership-Bandyer-1red-1024x575.jpg\" alt=\"\" class=\"wp-image-9358\" srcset=\"https:\/\/www.assomarmomacchine.com\/wp-content\/uploads\/2021\/02\/News_Partnership-Bandyer-1red-1024x575.jpg 1024w, https:\/\/www.assomarmomacchine.com\/wp-content\/uploads\/2021\/02\/News_Partnership-Bandyer-1red-300x168.jpg 300w, https:\/\/www.assomarmomacchine.com\/wp-content\/uploads\/2021\/02\/News_Partnership-Bandyer-1red-768x431.jpg 768w, https:\/\/www.assomarmomacchine.com\/wp-content\/uploads\/2021\/02\/News_Partnership-Bandyer-1red.jpg 1274w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Bandyer<\/strong> technology <strong>is designed to support the customer\nassistance of member companies<\/strong> in essential contexts like, for example:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Remote assistance with direct observation of command panels and\/or      cutting\/processing work (supplying the customer with visors);<\/li><li>The ability to test stone materials (viewing stored slabs and\/or blocks and\/or possible mockups by means of the video-collaboration service with Italian and foreign customers (supplying technical\/commercial employees at company premises with visors); <\/li><li>The ability to create video-collaboration \u201crooms\u201d branded with the company logo and with multiple participants, simultaneously involving different key people involved in the assistance\/testing process and\/or selection\/purchase of materials;<\/li><li>Advanced functions such as a live pointer, collaborative chalkboard and call recording.<\/li><\/ul>\n\n\n\n<p>The partnership provides facilitated fees for\nConfindustria Marmomacchine member access to Bandyer services and members can\nalso book a free, no-commitment demo-call with Bandyer exports.<\/p>\n\n\n\n<p><strong>As can be\neasily intuited, Bandyer collaborative videocall services simplify remote\ninteractions, directly connecting one or more experts with the final user<\/strong>, reducing\nintervention times, avoiding useless work blocks and increasing final customer\nsatisfaction. As well as <strong>greatly\nreducing potential travel costs.<\/strong><\/p>\n\n\n\n<p><strong>The technical\nadvantages of the Bandyer platform:<\/strong><\/p>\n\n\n\n<p>1 &#8211; a service with no additional software and seamless\ncollaborative video communication with no interruptions for up to 5\nparticipants;<\/p>\n\n\n\n<p>2 &#8211; improvement of company-customer relations through\na process of digital engagement aimed at customer retention;<\/p>\n\n\n\n<p>3 &#8211; optimization of the time and efficacy of\nvideocalls thanks simplicity and speed of use;<\/p>\n\n\n\n<p>4 &#8211; simple, non-invasive integration with company systems;<\/p>\n\n\n\n<p>5 &#8211; security of audio and video engagement channels,\nthrough advanced data security protocols;<\/p>\n\n\n\n<p>6 &#8211; the collaborative videocall can be experienced in\nMulti-Device mode.<\/p>\n\n\n\n<p>By integrating <strong>Bandyer<\/strong>\na company de facto sets up a communication channel <strong>branded with the corporate logo <\/strong>and<strong> software free, <\/strong>usable directly from the <strong>corporate platforms used daily.<\/strong><\/p>\n\n\n\n<p>For more info, contact: <a href=\"mailto:diffusione@assomarmomacchine.com\">diffusione@assomarmomacchine.com<\/a>. <\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The pandemic has had heavy impact on a number of processes connected with international mobility and the ability to travel, [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":9357,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2],"tags":[],"class_list":["post-9364","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - 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